Delivery & retur information
If the delivery of the ordered Products does not take place within the stipulated term, the Buyer has the right to request that the delivery be made in an additional term. If the ordered Products will not be delivered within the additional term indicated by the Buyer, he has the right to request the termination of the order provided that the resolution notification is sent in writing to the Seller before the delivery of the ordered Products has started. in this case, the Seller will reimburse without undue delay all amounts paid, respectively:
a) in the case of the Buyer, the legal entity, within a maximum of 30 days from the date on which the Buyer communicated to the Seller the decision to terminate the order;
b) in the case of the Buyer, the natural person, within a maximum of 7 days from the date on which the Buyer communicated to the Seller the decision to terminate the order.
The delivery cost is calculated according to the distance to the location indicated by the Buyer and is applied to orders that do not exceed the value of 1000 lei (VAT included). For orders over 1000 lei (VAT included), transport is free.
Both orders with the delivery address in Bucharest and those with the delivery address in other localities will be delivered through the courier company approved by the Seller.
The return of a product is only accepted if the product is not unsealed and is visually intact